When you hear the phrase "seat at the table" what does that mean to you?
Or: Enfranchised and disenfranchised communication.
===
So what am I talking about here and why?
A metaphor I'll use in this post and often overall: let's say that you're at a concert or a bar and you're talking to your friends. When you leave, you may find that your voice is hoarse, from shouting, even though you didn't feel like you were shouting at the time. You were just trying to be heard. Let's call this "shouting at the concert".
Shouting At The Concert has a lot of implications in hierarchical systems. A common one is from the Twitter-that-was, or on Yelp and review platforms: people are so used to phone calls and emails that are routed like 30 times that they don't even pick up the phone any more. Why bother? Instead, they try to create noise and hope that the noise and pressure that it results in will get them what they want or need. (This is, in part, #enshittification but also deeper than only that.)
To put it another way, they've been at the concert so long, that they don't realize they are shouting. It is just their new baseline, their new speaking volume. Other people hear them as shouting, but they're Just Talking.
Increasing scope further: these two modes of conversation could also be referred to as Enfranchised and Disenfranchised. When you're Enfranchised, you use your Seat At The Table (see, there's the prompt
). This may be your voice in a meeting or a vote, but when you are enfranchised you know that 1 ) your voice matters and 2 ) how to use it.
Disenfranchised communication is different. When disenfranchised, # 1 is not true: your voice "doesn't matter" so # 2 doesn't exist. There is no way to use your voice in the system "appropriately" or "in the right way" or even at all. Disenfranchised communication results in a lot of Shouting At The Concert, because that is the volume you need to use to get The Enfranchised, notably not you in this example, to use *their* voice on your behalf.
(Was really hoping this would be a single post, but alas...)
1/2